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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Pritchard

August 4, 2025

5  out of  5
rating by Mark Pritchard
"Totally satisfied with our new insurance company! Great rates with comfortable payment plans. Nice friendly service with each person I speak with Kealoha, Mark and Melissa. Oh I really enjoy my new coffee mug too! Mahalo!"
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Emma Stoller

August 4, 2025

5  out of  5
rating by Emma Stoller
"Mai was incredible, so helpful and efficient. I have had the best experience with Mark Zion's office over the years."
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Josie Silva

July 31, 2025

5  out of  5
rating by Josie Silva
"All of your staff was helpful , courtious and with much "aloha"- great-( PR.) I do appreciate Brittany and Mai. Thank you for your quality service and care and by all means continue your great service."
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Mauro Peralta

July 29, 2025

5  out of  5
rating by Mauro Peralta
"Mai Huynh was absolutely awesome super easy and fun, all time favorite! Supper recomendeddd even trough I’m not a good english speaker"
We responded:
"Aloha Mauro! Thank you very much for writing your review. I totally agree with everything you wrote about Mai Huynh; she is amazing! Thank you for your support of our local office. It's our pleasure to be of service for you. "
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Angie Corpuz

July 23, 2025

4  out of  5
rating by Angie Corpuz
"A little disappointed that some one put another person with the same last name on my account but glad Melissa was thorough and caught it"
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Kyoko Segawa

July 22, 2025

5  out of  5
rating by Kyoko Segawa
"Melissa is Wonderful!"
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kalani kapu

July 17, 2025

5  out of  5
rating by kalani kapu
"My husband and I are pleased that we were able to finally meet our insurance agent Mark Zion who was very down to earth and he was honest and a humble individual. He answered our concerns on the raising cost of our insurance from the past 3 years, and had the answers that we wanted to hear. Since the fire in Lahaina where ourselves and many members of our 'ohana were affected including the stress and trauma that his employees were also faced with. Our hearts go out to him and his employees and we pray that things will end up better for all of us. As for our meeting, like I said, it was awesome to finally have a broader understanding of the plans that would benefit us in the long run. We left that meeting with the understanding that we have nothing to worry about in case the unforeseen may happen. Mahalo Mark. Don't go anywhere. We are pleased with the outcome of this meeting. God bless yawl! Kalani and Michael J Ladao."
We responded:
"Aloha Kalani and Michael, Mahalo for your kind and thoughtful message. It truly means a lot to me and our entire team. It was a pleasure finally meeting you both in person, and I’m thankful we could address your concerns. We continue to keep you, your ‘ohana, and all those affected in our thoughts and prayers. Please know my team and I are here to help however we can. Thanks again for your support and your kind words. God bless you both. Warmest aloha, Mark Zion"
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JD Baker

July 12, 2025

5  out of  5
rating by JD Baker
"His office was super helpful, especially Melissa. She answered all my questions very thoroughly and in depth while also keeping it quick and professional."
We responded:
"Aloha JD, Thank you so much for your review! I'm glad to hear Melissa was able to provide exceptional service for you. If you ever have more questions or need anything in the future, our team is here at your service. "
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Dana Knops

June 28, 2025

5  out of  5
rating by Dana Knops
"Mai Huynh is truly outstanding! My family and I are fire survivors, and the journey since losing our home has been incredibly challenging—moving from house to house and even from island to island. Throughout it all, Mai has been a constant source of support. She is always kind, helpful, and professional, answering all of our questions with patience and care. Every interaction with Mai is a pleasure. Thank you, Mai, for your dedication and compassion—you make a difficult situation so much easier. Keep up the amazing work!"
We responded:
"Aloha Dana! Thank you for your review. Yes, Mai is amazing! We truly appreciate your support of our local office, and we're glad to know our service is making a difference for you and your family. If there's anything else we can do, please reach out. "
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Retsin Rejim

June 25, 2025

5  out of  5
rating by Retsin Rejim
"Amazing service, and very helpful"
We responded:
"Thanks Retsin! It's our pleasure to be of service for you! "
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Chopper Mcgrath

June 12, 2025

5  out of  5
rating by Chopper Mcgrath
"Awesome team they get an A plus for friendly service. Also Melissa helped me get my beacons set up for both vehicles for the drive safe and save on the state farm app. Mahalo Nui Mark and team for all you do"
We responded:
"Thanks Chopper! We greatly appreciate your encouragement and support of our local agency team. It's our pleasure to be of service for you. "
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Ashley Jardine

June 11, 2025

5  out of  5
rating by Ashley Jardine
"Wanted to give A big shout out to Melissa and say thank you so much for being so efficient and quick to respond to all my concerns and questions. I had an amazing experience. Please continue You’re wonderful customer service and keep improving your skills:)"
We responded:
"Aloha Ashley, Mahalo for writing your review We appreciate your support, and thank you for all your kind words for Melissa! She is amazing! Please reach out to our local office if there is anything we can do to be of service in the future. Thanks again, Ashley! "
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Tony Carter

June 3, 2025

5  out of  5
rating by Tony Carter
"Outstanding Service! I switched my insurance over to Mark Zion’s State Farm office here on Maui, and the experience has been nothing short of excellent. From the first call, the team made me feel like a priority — responsive, knowledgeable, and genuinely invested in helping me get the right coverage for my needs. They walked me through auto and boat insurance options with patience and clarity, and even helped realize best value for my needs and concerns. I especially appreciated their local insights — it really makes a difference working with a team that understands Maui’s unique insurance landscape. State Farm itself is a reputable brand that both beats competitor quotes and lets you feel rested should an actual claim arise. This was clearly demonstrated in the aftermath of the Maui wildfires. Highly recommend this office to anyone looking for personal service and peace of mind. Mahalo to the whole crew — you’ve earned and kept this customer going on three years plus!"
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Carlos Macias

May 31, 2025

5  out of  5
rating by Carlos Macias
"Muchas gracias por su buen servicio por la aseguranza de auto!"
We responded:
"Muchas gracias, Carlos! 🙏"
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Mike Ratasky

May 23, 2025

5  out of  5
rating by Mike Ratasky
"Melissa and Mark at low preasure honest about all related issues, making sure your up to date without a big increase in cost. Friendly service and they know something about their business and humor"
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Lori Merino

May 19, 2025

5  out of  5
rating by Lori Merino
"Thank you Melissa for your lovely phone call to keep my policy current! Making it easy"
We responded:
"Thank you for reviewing our local office! It's our pleasure to be of service for you, Lori! 🙂"
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Leslyn Suarez

May 15, 2025

5  out of  5
rating by Leslyn Suarez
"Melissa was awesome"
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Larry Johnson

May 14, 2025

5  out of  5
rating by Larry Johnson
"Melissa from Mark Zion’s State Farm office on Maui was so helpful in getting my policy updated. I have used State Farm for all my needs in several different states for nearly 5 decades. State Farm is the best!"
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Janell Chang

May 14, 2025

5  out of  5
rating by Janell Chang
"Always great service , have had no problems , been with Statefarm for about 6 years , Melissa was very kind and helpful over the phone ."
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Ashley Campbell

May 13, 2025

5  out of  5
rating by Ashley Campbell
"Aloha, received a call today checking up on status of my account. Melissa was so personable and beyond kind and non pushy and intuitive with her customer service approach to the point that I’m writing a review! Thank you Melissa and everyone at the office. I’ve had nothing but good interactions with your team."
We responded:
"Aloha Ashley! We appreciate your support and encouragement for our local office. Mahalo for your review!"
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Mark Higa

May 2, 2025

5  out of  5
rating by Mark Higa
"I have been very happy with State Farm Insurance agent Mark Zion and his staff. In particular, Melissa has been especially helpful."
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Lehua Harris

May 1, 2025

5  out of  5
rating by Lehua Harris
"Mahalo Melissa for assisting me in making sure all of my insurance needs are taken cared of! I appreciate your customer service and your aloha way. Thank you for being prompt, professional, and patient with me as well, mahalo Nui to the State Farm Zion ohana!"
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Steven Douglas

April 23, 2025

5  out of  5
rating by Steven Douglas
"For those of you out there looking for Auto insurance I think you should know, that Jen , down at state farm ins, for Mark Zion ,got me the best rate out of 20 other different insurance companies in just a matter of minutes, it was so easy! I honestly I was about to give up , thinking noway am I gonna pay over a hundred dollars a month for minimum liability ins ,that's what these other companies were quoting me , then I got a text from Jen saying full coverage for $45 a month , Amazing I thought. I said to self, there is a god, I knew there was all along, but this ! We'll this confirmed it for me! I had no doubts about it after speaking to her, And getting such a great Rate and Melissa down at the office, we'll she was definitely an Angel from above no kidding I had goose bumps on my arms ! And I told her this ! How she and Jen were answers to my prayers ,I was ready to drive without insurance and just say screw it, I'll just drive very careful not to break any laws, and hope for the best, but that's no good if I. Get pulled Over Without Any ins. They could take my new truck, then I'd be screwed , you can't get a safety inspection Sticker, if you don't have insurance and if you don't have insurance and a sticker. Well, you're not getting your vehicle registered here are the islands Jen, turned the whole situation around .and made it possible for me to drive Legal I'm so grateful For you, thank you once again Jen and Melissa for the Real life changer for me today. 😘 Aloha !"
We responded:
"Aloha Steven! Thank you so much for everything you wrote. I'm delighted to know we were able to help you. I couldn't agree more with everything you wrote. Thank you for your kind words and encouragement for our team. We appreciate your support, and we're here at your service. God bless you. "
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Paul Subrata

April 14, 2025

5  out of  5
rating by Paul Subrata
"Mark and his team at State farm are amazing. We've been with many agents and brokers and never really got the level of personal attention until we met Mark. Additionally, their attention to details in making sure all of our needs are met and periodically reviewed them with us is definitely an extra service that's above and beyond any other insurance companies we've worked with before in the past. Lastly, we are also very satisfied with the quality of their products, competitive pricings, and ease of filing claim. If you are shopping around, we highly recommend you check out Mark and the team first before deciding on other insurance agents."
We responded:
"Aloha Paul. Thank you so much for everything you wrote. It's our pleasure to be of service for you. Thank you for your encouragement for our team. "
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Segundo Sarce

April 1, 2025

5  out of  5
rating by Segundo Sarce
"I’m very satisfied with my auto Policy with Mark Zion. He always makes sure that I have the best savings that I could possibly have, and always ask me questions about any concerns or suggestions on my part and he’s willingness to listen. Thank you Mark. appreciate it."