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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rommy Jiem

May 21, 2026

5  out of  5
rating by Rommy Jiem
"State Farm has truly been the best investment our family has made. I’m incredibly grateful that my aunt recommended this company to us. I feel excited and secure knowing that I’m covered by State Farm. They offer excellent customer service and affordable options for families like mine. As a customer, I am very satisfied with the service this insurance company provides. State Farm has given us a refreshing new beginning. When I thought I wouldn’t meet the criteria for life insurance, they provided me with a second chance, for which I am truly thankful. This is a company that genuinely cares about people. I’ve heard wonderful things about State Farm but experiencing it firsthand is something special. I highly recommend them to anyone considering auto and life insurance."
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Wonderful Hawaii

May 18, 2026

5  out of  5
rating by Wonderful Hawaii
"We just swithed our home owner insurance and vehicle insurance to state farm..in my mind state farm policy is good but expensive, so we never tried to get quotation, but i am so happy to got qutot form Erin TOngg,,she got all the knowledge and patience for my every single concern. And she processing everything so quick ,,we got way better policy for much cheaper rate..beyond that i am so satisfied with their customers service..always answer or have call back right away.. Highly highly recommend Erin Tongg~ important things need say agian Erin Tongg^^"
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Yael Niño

May 8, 2026

5  out of  5
rating by Yael Niño
"I really liked the help and attention of the company, they provide you with support and find a solution for your comfort, thank you for the attention and support (MAY HUYNH) I am satisfied with my insurance"
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Diane Appler

May 7, 2026

5  out of  5
rating by Diane Appler
"After the devastating fire in Lahaina, my original art work was burned in the art gallery in the old Lahaina Courthouse building and destroyed. State Farm paid my claim within a couple days of filing, no extra red tape."
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Duelane Rita

April 15, 2026

5  out of  5
rating by Duelane Rita
"Thanks Gen for making it easy and hassle free!"
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Ron Phillips

April 12, 2026

5  out of  5
rating by Ron Phillips
"Great people Mark and Malissa. Felt totally at home without the coercion.everything was explained with clarity and patience.Mark’s a real gentleman and Malissa has the greatest smile. Very refreshing and welcomed."
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808 Rides

April 9, 2026

5  out of  5
rating by 808 Rides
"Melissa was great!"
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MK Kahihikolo-Purdy

April 7, 2026

5  out of  5
rating by MK Kahihikolo-Purdy
"The service I received from service agent Gennie was top notch. She had answered all my inquiries and requests instantaneously with just a few moments of searching information. There was no pressure at all from her for me to make a decision. She awaited my call back and then she setup everything as requested while I was on the phone with her. Highly recommend Mark Zion State Farm Agency."
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Mendel Zirkind

April 6, 2026

5  out of  5
rating by Mendel Zirkind
"The best people to work with, they care about your needs and make sure you are never under insured and with the right budget.."
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Maui Sharon

April 6, 2026

5  out of  5
rating by Maui Sharon
"Melissa was friendly on the phone when we spoke to confirm my appointment. Then Jason brought the best Monday energy when he greeted me into the office to offer me a beverage of my choice while I waited. Bonus, Mark’s office has the best Maui mountain view to remind us that life is good! So we should treasure it and drive safe to protect our lives and others."
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Tulpe Ranky

April 6, 2026

5  out of  5
rating by Tulpe Ranky
"Thank so much for your support Melissa I do really appreciate your help and support"
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Moon

April 4, 2026

5  out of  5
rating by Moon
"Excellent experience. Highly recommend."
We responded:
"Mahalo! 🙏"
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Janylie Baracol

April 1, 2026

5  out of  5
rating by Janylie Baracol
"My husband and I had a great meeting and overall experience with Mark at State Farm. He was very helpful and informative, taking the time to clearly explain all of our options for car insurance and renters insurance in a way that was easy to understand. We never felt rushed during our meeting, and he made sure we felt comfortable and confident with our decisions. Mark is knowledgeable, patient, and truly cares about helping his clients find the right coverage. We really appreciated the positive experience and would highly recommend him to anyone looking for reliable insurance support. 🙏🏻🙏🏻👌🏼👌🏼👍🏻👍🏻"
We responded:
"Mahalo Jan for writing your review. I'm glad we could provide a very positive experience for you and your husband. It's our pleasure to be of service, and we're here to help our clients make informed decisions to address their insurance needs. We truly appreciate the encouragement and support of our local agency service. 🙏🙂"
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Nick Anderson

April 1, 2026

5  out of  5
rating by Nick Anderson
"Good service Marks a good guy very informative and helpful"
We responded:
"Mahalo Nick for writing your review and for your support of our local agency. 🙏"
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Nick Parry

March 25, 2026

5  out of  5
rating by Nick Parry
"Melisa was so incredibly helpful with everything! She walked me through the whole process and was very calming and assuring in a stressful time Couldn’t be more thankful for the service and assistance Thank you very much Melisa!!"
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Jim Crichlow

March 24, 2026

5  out of  5
rating by Jim Crichlow
"Dropped into the office to clear up some billing and was greeted by Melissa. She was very outgoing, personable and extremely helpful. Mark is fortunate to have her in the office."
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Arthur Lange

March 11, 2026

5  out of  5
rating by Arthur Lange
"I asked Mai at State Farm to review my coverage of house and she was very helpful in assisting me to correctly assess my coverage going forward. She is a hard worker very personable and great representative of Mark Zion State Farm offices Hawaii"
We responded:
"Aloha Arthur. Thank you for sharing your positive experience with Mai at our local office and State Farm; it’s wonderful to hear how helpful and personable she was in guiding you through your homeowners insurance coverage review. Without question, Mai provides considerate and knowledgeable guidance; her hard work makes a major difference at our local agency. Thoroughness and dedicated service: these qualities make the difference in ensuring clients feel confident about their insurance decisions. It's our pleasure to be of service for you. Mahalo. "
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Jonathan Dres

March 10, 2026

5  out of  5
rating by Jonathan Dres
"Exceptional services!"
We responded:
"Mahalo Jonathan! "
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Rogie Mauel

March 3, 2026

5  out of  5
rating by Rogie Mauel
"I’m so happy with Melissa Soto helping me with my insurance. She saved me money after reviewing my insurance with me."
We responded:
"Aloha Rogie. Thank you for writing a review. It's awesome to hear that Melissa was able to help you save money while reviewing your insurance. Melissa is amazing! Thank you for your support of our local office; it's our pleasure to be of service for you. "
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Bill R

March 3, 2026

5  out of  5
rating by Bill R
"Have been a customer of Mark Zion State Farm for three years. Really like the service - the staff are great to talk to and easy to get a live person when I call. Mark readily makes himself available when there are questions beyond the staff expertise. They are good on follow up (if they say they'll call back they actually do call back!). Very pleased with this group."
We responded:
"Aloha Bill! Thank you for sharing your experience! I'm glad to hear our local agency team is consistently providing attentive and reliable service. We believe access to our knowledgeable team of Hawaii insurance licensed professionals and prompt responsiveness really makes a difference for our policyholders. We strive to consistently make a positive difference with our work each day. Your satisfaction speaks volumes, and your review is truly appreciated. Thank you for supporting our local office. Mahalo! "
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Chris Couch

February 28, 2026

5  out of  5
rating by Chris Couch
"Kea was so easy to work with, informative, diligent and expedient. Exceptional with multiple means of communicating information as we went through the process of making State Farm our new insurers. They absolutely blew away their competitors with pricing , but the quality of the customer service was the linchpin that made us switch. Thank you for making this an easy process"
We responded:
"Aloha Chris! Thank you for sharing your experience. It’s so good to hear that Kea made the process smooth with her outstanding customer service and that we were able to provide very competitive pricing. We're glad you chose our local office and State Farm. Thank you for the encouraging words and for supporting the work of our local agency team. Mahalo! "
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Andrea Carnevale

February 24, 2026

5  out of  5
rating by Andrea Carnevale
"Everyone at State Farm is very friendly and professional and easy to get a hold of if you need to talk to someone. And it really helps that they offer you a discount on your car insurance after you’ve been a safe driver for a number of months."
We responded:
"Aloha Andrea! Thank you for your kind words! It’s awesome to hear that you've found our local State Farm agency team friendly and accessible. The discounts available for safe drivers are definitely a wonderful way to reward our policyholders. We’re glad to know you’re having such a positive experience with our local office and State Farm! Mahalo! "
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Laura Reid

February 20, 2026

5  out of  5
rating by Laura Reid
"Erin is incredibly knowledgeable and explains everything in a way that’s easy to understand. Her communication is clear and fast, and she’s always personable and helpful. She truly makes the process simple and stress-free. Highly recommend!"
We responded:
"Aloha Laura! Thank you for sharing your amazing experience! It's awesome to hear that Erin’s knowledge, clear communication, and personable approach made the process easy and convenient for you. Erin definitely has a gift for making complex information so much easier to understand; she's exceptional! Your recommendation is truly appreciated, and it's our pleasure to be at your service. Mahalo! "
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Bernice Vadla

February 20, 2026

5  out of  5
rating by Bernice Vadla
"It was a pleasure working with Gen..She was thorough, efficient and very friendly. I am completely satisfied and would recommend State Farm to everyone 👍😊"
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Quincy Warrington

February 20, 2026

5  out of  5
rating by Quincy Warrington
"Melissa was really helpful with me getting situated with my car and renters insurance, answering every question I asked. She is also very nice and I look forward to working with her in the future. Mahalo Melissa!"