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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lehua Sedeno

March 18, 2025

5  out of  5
rating by Lehua Sedeno
"Mark is always such a pleasure to chat with. His office is always so helpful with all my needs and questions. Thank you all for making this stressful process so much easier to deal with. Wouldn’t want to go anywhere else. Mark at state farm is the best!"
We responded:
"Aloha Lehua! Thank you so much for your review. We appreciate your support of our local office. "
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John Williams

March 18, 2025

5  out of  5
rating by John Williams
"Been with them for years and they're always helpful. My auto payment was recently interrupted and Melissa helped me take care of it over the phone with no stress."
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Sergio Yeovani Baltazar Angulo

March 13, 2025

5  out of  5
rating by Sergio Yeovani Baltazar Angulo
"Thank you so much for your amazing customer service! I truly appreciate the assistance provided for our claim. Honestly, walking into State Farm’s office, I was prepared for a long and possibly stressful process. However, to my surprise, Melissa completely exceeded all my expectations. She was not only professional but also incredibly efficient and knowledgeable. From the moment we sat down with her, it was evident that she genuinely cared about resolving our issue and made sure we felt listened to. Her warm, friendly demeanor and her ability to treat us with aloha instantly put us at ease. Melissa worked on our claim with such a high level of expertise that the process was smooth and done in no time. What stood out most was her dedication and exceptional customer service approach, which is rare to find these days. I sincerely want to thank Melissa for making what could have been a tedious experience into one that was quick and stress-free. State Farm is lucky to have someone like her on their team, and I will definitely be recommending Melissa and her office to my friends and family. Thank you once again for all your hard work and for resolving our issue so efficiently. Sincerely, Sergio Baltazar"
We responded:
"Aloha Sergio! Thank you so much for your review of our local office and encouragement for Melissa! Yes, I agree that Melissa is exceptional in her approach to customer service; she always uplifts everyone on our team with her genuine care and positive attitude. We are very thankful for Melissa, and we're so happy to hear about your experience with our local office. Mahalo nui loa! "
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john davis

March 6, 2025

5  out of  5
rating by john davis
"Melissa did a great job and followed up. Mahalo!"
We responded:
"Thank you for your review! We appreciate your encouragement and support for our local office. Thanks John!"
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James Pong

March 6, 2025

5  out of  5
rating by James Pong
"Their staff were very kind and helpful every time I had a problem with my account and today, Melissa just helped me again. It’s awesome to do insurance with them."
We responded:
"We are glad to be of service for you, James! Thank you for your kind words of encouragement. We're happy you enjoy our local office service. "
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Patrick Quane

March 5, 2025

5  out of  5
rating by Patrick Quane
"Kealoha in Mark Zion's office, went out of her way to secure the necessary info to insure my new vehicle. She even contacted the dealership before the car arrived to ensure a timely delivery."
We responded:
"Mahalo Patrick! "
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Violet Casino

March 1, 2025

5  out of  5
rating by Violet Casino
"Marrissa.Excellent Service."
We responded:
"Mahalo Violet!"
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Timothy Ventimiglia

March 1, 2025

5  out of  5
rating by Timothy Ventimiglia
"Just went through our annual insurance review with Mark. Made the appropriate modifications. Excellent service!"
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edward soto

February 28, 2025

5  out of  5
rating by edward soto
"Melissa and Mr. Mark Zion was great. Very detailed of what I needed. I appreciate all there hard work Thank you."
We responded:
"Thanks Edward! We're glad to be of service for you. "
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Harry Anderson

February 28, 2025

5  out of  5
rating by Harry Anderson
"My experience with Mark Zion’s State Farm office has been very efficient. Brittany handled the new car insurance policy very quickly. Erin has been very pleasant and helpful in setting up appointments. I’m very pleased with my experiences with this office."
We responded:
"Aloha Harry! Thank you for reviewing our local office. We appreciate your support, and we're happy to hear you've enjoyed your experiences with our local office. "
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b&h bsd

February 28, 2025

5  out of  5
rating by b&h bsd
"Thanks to God that I found Mark. Mark is the best insurance agent I've ever met. I've been searching for a good person to help me with my insurance, and I finally found Mark. He gave me his time and focus to make sure my business insurance needs were properly addressed. Thanks Mark, and for all your team, you are like family to me. Extremely recommended !"
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Lisa Vaughn

February 27, 2025

5  out of  5
rating by Lisa Vaughn
"Melissa was a wonderful person to converse with and helpful with all my questions."
We responded:
"Mahalo Lisa!!! "
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Sweetie victorine

February 26, 2025

5  out of  5
rating by Sweetie victorine
"They great to work with."
We responded:
"Mahalo Sweetie! It's our pleasure to be of service for you. "
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Kauanoelani Quintero

February 3, 2025

5  out of  5
rating by Kauanoelani Quintero
"Mark is very knowledgeable and made the process super easy. He explained my current coverage & I was able to improve it for my needs and peace of mind. I highly recommend his services for auto, home and life insurance. Mahalo Mark!"
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Rodrick Hubert

January 14, 2025

5  out of  5
rating by Rodrick Hubert
"Walked in for business insurance. They helped me with my business insurance, auto insurance, and home insurance. The process was so easy and took only about 30 minutes to complete! Very happy with my new insurance from State Farm!"
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melissa soto

January 3, 2025

5  out of  5
rating by melissa soto
"Mark Zion and his team are so wonderful and down to earth that they make you feel like at home speaking with a loved one. They are compassionate and always strive to give you the best coverage for your needs. May God bless them all!"
We responded:
"Mahalo Melissa!!!"
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Jason Jenkins

December 29, 2024

5  out of  5
rating by Jason Jenkins
"Mark Zion is the best!"
We responded:
"Thank you, Jason! 🙏"
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808 Kapuna

December 5, 2024

5  out of  5
rating by 808 Kapuna
"Due to an increase in rates I reached out to State Farm for something less expensive. Gen Purdy responded and provided awesome service and a nice policy with basically the same coverage for less money. Transition was easier than expected. Just a few emails and information swaps and I was done. With my other insurance, they actually told me my policy was cancelled when in fact it was paid in full so along with saving money, I actually get an agent who is on top of things."
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Rudy Cabida

November 18, 2024

5  out of  5
rating by Rudy Cabida
"I’ve been with State Farm for many years for auto insurance. I love having a dedicated agent to help me navigate my insurance. It’s so nice I can walk into the local office and receive personal service from my agent. I highly recommend Mark Zion and his team!"
We responded:
"Mahalo Rudy! We appreciate your review."
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Michelle Frendo

November 9, 2024

5  out of  5
rating by Michelle Frendo
"Mark & Joy Really take care of there clients and make sure there clients is satisfied and do Friendly reminder plus to see if we need any other help in insurance. Just there Friendly ness and being there for there clients as well his staff is awesome, very Friendly , make us feel comfortable & satisfied in my insurance . Thanks lord for having State Farm from Mark Zion and staff. I won't trade any insurance to another insurance company."
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Victoria Lubunao

November 7, 2024

5  out of  5
rating by Victoria Lubunao
"Very knowledgeable,&very friendly,& approachable."
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Pate 'Ofiu

August 22, 2024

5  out of  5
rating by Pate 'Ofiu
"Mark was so helpful in every way on helping us with our insurance, if I had to give him a 10 star I would, thank u so much mark.everyone I Recomend mark he have the aloha spirit and really helpful"
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Meli Miller

August 3, 2024

5  out of  5
rating by Meli Miller
"I just love visiting Mark's office! Him and his team are so personable and strive to find me the best coverages. I thought my insurance rates through a veteran service were comparable but I don't think any company could match Zion's customer service. I knew of Mark Zion before I had local insurance because of his service and involvement in the community. We were lucky to have him as an advocate, working for ur after the Lahaina Fire. For someone who doesn't do a lot of research into my coverages and fees, I'm honored to have Mark's team looking out for me."
We responded:
"Aloha Meli! Thank you so much for writing your review. I truly appreciate the encouragement and your support of our local office. It's our pleasure to be of service for you. "
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Myoung Snow

July 23, 2024

5  out of  5
rating by Myoung Snow
"Meeting the mark zion agent has become an inevitable luck to me by chance. He is impressive in passion, patience and detail. He shows the computer screen to the customer, explains each and every one of them carefully from the customer's point of view, and carefully cares for their customers to save money on insurance. I thank them for their consideration. And I trust and respect those who work hard. The mark zion will also suffer tremendous damage from the lahaina fire. They were in the victim's position, and the lahaina office was burned down. They were also in the victim's position, and in the same victim's position, they explained it delicately from the customer's point of view, and considered customers to save money on insurance. So I'm going to leave the insurance that I bought from my other company to the State farm company. The forest may look burnt out, but it will sprout again on the ground and form another large and abundant forest. Mark I believe that you will have a hard time right now, but I'm sure you're making a rich forest with your values. Cheer up!!!"
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kathi lynn Hiramoto

July 9, 2024

5  out of  5
rating by kathi lynn Hiramoto
"Mark is an awesome agent. He was so very patient with me and made sure I understood what was my policy included.(all so confusing). He made me feel comfortable with knowing all I needed to know about it. He also worked with me to get the best coverage and best price. He is totally the person to see."